Shipping policy

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates

We offer $30 flat rate shipping (sent express) to all states in Australia.

Shipping option	Estimated delivery time	Price
Standard Shipping	1 to 3 business days	$30

In-store pickup

You can skip the shipping fees with free local pickup at the Circadia Skin Australia Office, Unit 2, 10 Main Street Osborne Park WA 6017. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email or text message when your order is ready along with instructions. 

Our in-store pickup hours are 9AM-5PM Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

At this time, we do not ship to any countries outside of Australia. 

Refunds and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@circadia.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at admin@circadia.com.au.