Refund policy – Circadia Skin Australia Skip to main content

Refund policy

At Circadia Australia, we are dedicated to ensuring the satisfaction and confidence of our valued customers in every product we offer. We understand that occasionally issues may arise and we are here to assist you with a straightforward and fair resolution process for refunds, returns and exchanges.

We are committed to the quality and efficacy of our products. Refunds or replacements are available exclusively for products that are found to be faulty or damaged upon delivery. If you encounter any issues with your product, please reach out to us with a detailed request accompanied by supporting images at admin@circadia.com.au. Each case will be thoroughly reviewed and upon approval, we will guide you through the process of obtaining your refund or replacement.

Returns

To be eligible for a return or exchange, the item in question must meet the following criteria:

  • The product must be unopened and in its original, sellable condition.
  • The purchase must have been made within the last 90 days
  • A formal request for return or exchange must be submitted to admin@circadia.com.au prior to any action being taken.

Upon approval of your return or exchange request, you will be responsible for shipping the item back to our warehouse at: 2/10 Main St, Osborne Park, WA 6017. Please note that for those wanting to make an exchange, return shipping costs are the responsibility of the customer. Once we receive and process the returned item at our facility, we will proceed with issuing your refund.

Exceptions:

Please be aware that we are unable to accept returns or issue refunds for products that cause skin reactions. While we strive to provide high-quality, gentle products, individual skin sensitivities can vary and reactions are not indicative of a fault in the product's quality or performance.

We appreciate your understanding and adherence to our policy, which is designed to ensure a fair and efficient process for all our customers. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Product Replacement Responsibility

We are committed to supplying genuine, high-quality products to our clinic partners. Every order is carefully inspected before dispatch to ensure products leave our warehouse in excellent condition.

Once an order has been delivered and received in good condition, responsibility for the products transfers to the purchasing clinic.

This means:

  • Any damage, loss, misuse, incorrect storage, or deterioration that occurs after delivery is the responsibility of the purchasing clinic.
  • Products that have been sold to your clients remain the responsibility of your clinic. Any replacements provided to your clients due to damage or issues occurring after delivery must be managed by the clinic.
  • We are unable to provide complimentary replacement products for items that have been damaged, mishandled, or otherwise compromised after successful delivery.

Exeections:

We will, of course, replace or credit products where:

  • The product arrives damaged in transit.
  • The incorrect product was supplied.
  • There is a verified manufacturing defect or quality issue.

Any such claims must be reported within 14 days of delivery and should include photographs of the product, packaging, and batch number where applicable.

We appreciate your understanding and cooperation in helping us maintain a fair and consistent replacement policy for all of our clinic partners.